Immediate Openings for Customer Support at Tech Mahindra: A Great Opportunity in 2024

Tech Mahindra is a globally recognized leader in the IT and BPO industry!

Want to work for one of the largest multinationals in customer support? Tech Mahindra, a globally recognized IT and BPO business leader, requires open positions in Secunderabad. We believe this to be the best-fit job for you if you have good communication skills and will be comfortable working in pure day shifts. Freshers/experienced candidates are welcome!

In this article, we will dive deep into everything you need to know about these job openings, required qualifications, key responsibilities, and how you apply for the chance to join our team. We will also discuss further why Tech Mahindra is a great company to start a long-term career in customer support.

Why Tech Mahindra?

Tech Mahindra is one of the established brands offering innovative technology to almost all sectors, including IT services and consulting. The company has spread across the globe, with wide opportunities for growth, enhancement of skills, and career building. Their BPO business unit is distinguished mainly by offering superb support services to its clients worldwide.

Customer satisfaction is impossible without indispensable customer support. At Tech Mahindra, you will be part of a dynamic team by being critically attentive concerning customer inquiries, problem-solving, and smooth user experiences.

Job Highlights

This role is meant for interested candidates who would like to work in customer support with a day shift. Openings are in Tech Mahindra, Secunderabad office, located at Ohri Towers, Sebastian Road.

Here are some of the key highlights of this job:

• Pure day shifts only
• Work from office (no work-from-home option)
• Full-time, permanent employment
• Basic English and proficiency in one of the following languages: Kannada, Malayalam, or Tamil
• Both freshers and experienced candidates are eligible
• No cab facility provided

Educational Qualification

Candidates applying for this position should have completed Intermediate or any graduation. However, even if you haven’t completed your UG degree, you can still apply, as graduation is not a strict requirement.

Work Experience

Though freshers are welcome to apply, they need it desperately, as those with experience in customer support or sales will have the edge over others. Relevant experience in handling customer queries and feedback shall prove beneficial in the selection process. The company prefers immediate joiners; hence, this can be an excellent opportunity for all those who wish to start working immediately.

Roles and Responsibilities

In this role, you will be responsible for providing customer support across various channels. Some of the key tasks include:

• Handling customer calls and providing accurate information
• Explaining product features and services to customers
• Resolving customer queries and issues related to products or services
• Collecting feedback from customers and conducting surveys
• Managing both inquiry and service calls
• Ensuring customer satisfaction by addressing problems promptly

Candidates with experience in sales will have an edge, but it is not mandatory. However, you should be willing to work from the office full-time, as this position does not offer remote work flexibility.

Eligibility Criteria

Before you consider applying for this job, make sure you meet the following eligibility criteria:

• Basic English proficiency with good communication skills in either Kannada, Malayalam, or Tamil
• Freshers or experienced candidates can apply
• A background in sales or prior experience in customer support will be considered an advantage
• Willingness to work from the office in Secunderabad
• Immediate joiners are preferred

Walk-in Details

Interested candidates can come for a walk-in interview on 14th October 2024, between 9 AM to 2 PM along with the above documents in the following venue:

Tech Mahindra BPO Limited – Plot No. 53/A, Ohri Towers, 1-154, Sebastian Road, Near Clock Tower, Secunderabad, Telangana 500003

You can contact the following contact persons for more information: Mahesh M and Latha.

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