Genpact Hyderabad Virtual Drive: Customer Service Non-Voice Roles (English) – A Golden Opportunity for Fresh Graduates
Introduction
Genpact is a global leader in professional services and business solutions. Genpact harnesses innovation and inspires clients to shape the future with sustainable long-term growth. The company has reinvented its legacy in transformation by delivering business processes powered by digital operations, data-driven insights, and AI. Expanding operations for the company itself, exciting career opportunities for fresh graduates have emerged in Hyderabad. The Mega Virtual Drive on 16th, 17th, and 18th October 2024 is an opportunity to start a career in aspiring professional non-voice customer service profiles.
Read here in this article everything you want to know about this Virtual drive at Genpact and what makes this opportunity special for freshers.
What is Genpact?
With more than 125,000 employees spread across the globe and operations in over 30 countries, Genpact is a global leader in professional services. The company drives digital-led innovation and digitally-enabled intelligent operations for major sectors, drawing from centuries of business operation knowledge, potent data, technology, analytics capabilities, and artificial intelligence. In a nutshell, the mission of Genpact is the relentless pursuit of a better-run world purpose driving every initiative.
Why Virtual Drive by Genpact is going to be a game-changer?
The Mega Virtual Drive at Genpact is an exemplary opportunity for those freshers who are gearing up to get placed in the corporate world. It is a drive intended for a non-voice customer service role, best fitted for candidates fluent in English and who would rather remain on the backend of customer support instead of voice. Here is why this drive is a significant event:
Accessibility: The virtual format allows for candidates from across the country to be covered in an easily accessible way.
Flexibility in Work Time: Genpact allows for a shifting system so that they are allowed to be in a schedule that best suits them.
Career Growth: Starting from a Customer Service Non-Voice job, candidates get a promotion according to their performance.
Diverse and Inclusive Work Culture: Genpact takes pride in its inclusive and diverse culture that nurtures innovation and integrity.
Event Details: Genpact Mega Virtual Drive for Freshers
Date: October 16th, 17th, and 18th, 2024
Time: 11:30 AM to 1:30 PM
Zoom ID: https://genpact.zoom.us/j/8328206692 APPLY BUTTON GIVEN BELOW
Location: Hyderabad (Work from Office)
Shifts: Flexible, including weekend shifts
Participants are required to carry their E-Aadhar cards for verification during the interview process.
Job Title: Non-Voice Customer Service-English
The non-voice process would be a good fit for those who would want to work in a back-end environment rather than in voice-based customer interactions. You would be responsible, as a Customer Service Representative, for the quality resolution of customer queries coming via e-mails, chats, or other text-based platforms.
Responsibilities:
Adhere to standards of quality in each customer interaction
Content review and issue resolution basis guidelines provided
Identify trends and escalate concerns to enable the continuous development of customer support services.
Understand policies and processes to ensure great customer experiences.
Preparing for Virtual Drive
Getting Ready for the Virtual Drive
Here’s how you can prepare for the coming Genpact Virtual Drive:
- Update Your Resume: Make sure that your resume carries an updated version that includes your educational qualifications, internships joined, and fluency in English.
- Research the role in question: Understand what is involved in a non-voice customer service role and be prepared to talk about why you are suitable for the position.
- Polish Your Skills: Be prepared to answer common interview questions with an emphasis on problem-solving, customer service, and analytical skills.
- Join on time via Zoom: Be on a stable internet connection and try to join the virtual meeting a little early to avoid last-minute technical mishaps.
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